Returns & Refunds

Returns:

Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange.

In order for your return to be accepted, you must first contact our support team via email (support@truelumens.com) and request an RMA, you will be provided with the proper instructions on how to return your order along with the appropriate return address according to your location.

Please do not attempt to return any product before you contact our support team and receive an RMA!

To be eligible for a return, your item must be unused / never installed and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial or no refunds are granted (if applicable)
- Products with obvious signs of use.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Used products:
Once a product has been used or installed, it can only be exchanged if it is defective and falls under the manufacturer’s warranty. Defective merchandise follows the warranty policies of its respective manufacturer. For defective items, True Lumens™ will pay for the return shipping and the shipping of the replacement item(s). Email customer service at (support@truelumens.com) to obtain an RMA # (Return Authorization Number). Follow the instructions provided by our support team. Once we receive your return, we will test it and verify that it is defective. If it is determined that the product is defective, we will send out a replacement with-in 48 hours of receiving the defective product back.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@truelumens.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@truelumens.com and send your item to: Sharper Designs, inc, P.O. Box 4694, Rancho Cucamonga CA 91730, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you will need to contact our support team first via email (support@truelumens.com) to obtain an RMA#, and you will be provided with appropriate return address according to your location.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial order shipping as well as the return shipping cost will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

***By placing an order with True Lumens™ (www.truelumens.com) you agree to our Policies, Terms, & Conditions.