FAQs

Where does my order ship from?
All orders are processed and shipped from our United States based fulfillment centers. We store our products in varies locations across the country, in our efforts to deliver orders as quickly as possible.

Do you ship outside the United States?
Unfortunately, we currently do not! We only accept and ship orders within the US.

How long does it take to receive my order?
Orders usually ship out of our warehouses within 24-72 hours. Certain products ship out the same day if order is received before 12PM ET (Please refer to the shipping information under each product listing). Once your order has been shipped, it usually takes 3-7 business days for your order to arrive depending on your location and the shipping carrier used at that time of shipping. Delivery time may take longer during busy seasons, product launches and holidays.

Do you quality test products before shipping?
Yes absolutely, we have a very strict quality control process in place and it starts at our factory after production! Every single product is thoroughly checked twice, once before shipping from our factory to our warehouse in California, and once more before finally shipping it out to you, to ensure proper operation. We never ship out or sell any product in a used / refurbished condition! Only brand-new quality tested and carefully inspected products. 

What if my order arrived damaged during shipping?
While its uncommon, in the rare event of a damaged package upon arrival, you must contact our support team within 24-48 hrs.

Can I return my order?
Yes you can, you have up to 30 days to contact us and request an RMA. Please do not attempt to return any product before you contact our support team and receive an RMA! To be eligible for a return, your item must be unused / never installed and in the same condition that you received it. It must also be in the original packaging.

Order Status / Tracking a Shipment
We use the email address provided during checkout to send you order status and shipping updates.

Refunds
Once your returned item is received, inspected and accepted, your refund will be processed within 24-72 hrs, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days according to your card issuer's payment reversal policy.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you have an issue or need an exchange, please don't hesitate to contact us at support@sharperdesigns.net 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Sale / Discounted items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Return Address
To return your product, you must have already contacted us and been provided an RMA number, Sharper Designs, Inc and all it's personals will not be responsible for any package sent to us without an RMA number provided by our return department. Once you have obtained your RMA# through our customer service email, you will be provided with the appropriate return address according to your location.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We will not assume responsibilities for any lost packages by shipping carriers while being returned.